How to Add Exceptions to AT&T Smart Home Manager

Why Use Exceptions in Smart Home Manager?

Exceptions (or “whitelisting”) allow specific devices to bypass access restrictions like parental controls or paused Wi-Fi access. This feature helps you manage trusted devices efficiently without compromising security.

📱 Step 1: Open the Smart Home Manager App

Launch the AT&T Smart Home Manager on your mobile device. Ensure you’re logged in with your primary admin account.

📂 Step 2: Navigate to Device Profile

Tap Profiles & Devices from the menu. Locate the device you want to exempt.

⚙️ Step 3: Choose “Pause” or “Block” Mode

Use the toggle to pause or block the device, then tap Add Exception to whitelist specific features such as video streaming or messaging while leaving others restricted.

🎯 Step 4: Set Exception Rules

Choose what to allow:

• Full internet access
• Streaming only (e.g., YouTube, Netflix)
• App-specific permissions, if supported

This method is similar to the “app exception” feature described in AT&T’s support docs for xFi systems.

✅ Step 5: Confirm and Save

Tap Save or Apply. The app then enforces the exception while keeping the device within your filtered group.

💡 Pro Tip: Use Guest Wi‑Fi for Temporary Devices

For guests or temporary IoT devices, consider creating a guest Wi-Fi network instead of whitelisting—they get internet without access to your main network.

Learn how to set up using AT&T’s guide: Set up Guest Wi-Fi on AT&T.

📌 Tips for Secure Use of Exceptions

• Only whitelist devices you trust completely
• Review exception rules monthly
• Use strong auth (2FA) on AT&T account—see our Strong Passwords & 2FA Guide
• Update your router firmware regularly
• If issues arise, revoke exceptions and reapply

🔄 Common Troubleshooting

If exceptions don’t take effect:

• Restart both the router and the device
• Ensure the app is up to date
• Disable VPNs on the device if active.
• Contact AT&T Support at support.att.com for advanced help

Wrapping Up

Adding exceptions in AT&T Smart Home Manager gives you fine-grained control over trusted devices while maintaining strong network security. It’s a smart step in keeping your smart home efficient and safe. Want more network control tips? Visit our Smart Home Network Security Guide.